FAQs

General Information

What’s included with Octa A1?

Inside the box, you’ll find:  
> Octa A1 Integrated Amplifier  
> US or UK power cord (depending on the country of purchase)  
> Universal DC19V/3.42A power supply  
> User Manual  
> Antenna

What is the warranty on Octa A1?

Octa A1 comes with a 2-year warranty, covering any manufacturing defects. Keep your proof of purchase for any claims. For more details, visit our Warranty Page.

Connectivity & Compatibility

What personalization options are available for Octa A1?

Octa A1 is available in three base colors—Midnight Black, Sunset Gold, and Metro Silver—with over 15 additional Cerakote colors for personalization. Visit our Personalization Page to explore all options.

Can I connect my turntable to Octa A1?

Octa A1 does not have a built-in phono preamp, so you’ll need an external phono stage for direct connection.

Can I use 4 or 6 Ohm speakers with Octa A1?

Octa A1 is optimized for 4 Ohm speakers. Using speakers with different impedance may result in reduced performance.

How do I connect a subwoofer to Octa A1?

You can connect a powered subwoofer using the Subwoofer Out on the rear panel of Octa A1. This allows you to enhance the bass response for deeper, richer low-end frequencies.

How do I connect headphones to Octa A1?

Octa A1 has a headphone output on the front panel that supports headphones with an impedance range of 32 to 300 Ohms. Simply plug your headphones into the 3.5mm jack for excellent sound quality.

Is the Octa A1 compatible with BT 5.0?

Yes, the Octa A1 supports BT 5.0 for wireless streaming.

Personalization

What personalization options are available for Octa A1?

Octa A1 is available in three base colors—Midnight Black, Sunset Gold, and Metro Silver—with over 15 additional Cerakote colors for personalization. Visit our Personalization Page to explore all options.

How does the personalization process work?

Octa A1 will be customized by artisans in our authorized workshop. The process takes 14 to 21 days, and each amp is hand-finished to perfection.

How much does customization cost?

Customization is available for an additional $300 USD.

What if I don’t see my preferred color?

Contact us at support@valortiva.com to discuss additional options.

Sound Quality & Performance

How does Octa A1 enhance sound quality?

Octa A1 provides a max of 35W per channel with a frequency response of 20 Hz to 25 kHz, ensuring rich and clear sound. It has a low distortion rate of <0.1% and a signal-to-noise ratio of 80 dB, offering exceptional audio clarity.

Can I improve the bass response?

You can enhance the bass by connecting a subwoofer to the Subwoofer Out for deeper, richer sound.

Troubleshooting

Why isn’t there any sound from the USB connection?

Ensure the correct source is selected on the amplifier and check that your device is outputting audio through the proper port.

How do I fix BT pairing issues?

Make sure the input is set to BT and try restarting both the amplifier and the BT device. If another device is paired, disable BT on that device before attempting again.

What should I do if there’s no sound?

Check the input source selection and verify that the speakers are properly connected.

Shipping & Returns

What is the shipping policy for Octa A1?

We offer free standard shipping on all Octa A1 orders. Shipping times are as follows:
U.S.: 2 to 7 business days
Canada: 2 to 10 business days
UK: 2 to 7 business days

Do you offer a no-hassle return policy?

Yes! We offer a 30-day no-hassle return policy. If you’re not completely satisfied with your Octa A1, you can return it within 30 days for a full refund. To initiate a return, please contact our customer service team at support@valortiva.com.

Technical Support & Contact

How do I contact customer support?

For support, contact us at support@valortiva.com or visit our Support Page for more information.